21Bit Terms of Service

Welcome to 21Bit Casino. These Terms and Conditions govern your use of our website and services. By registering an account, you confirm that you have read, understood and agreed to be bound by these terms. If you do not agree with any part of this document, you must not use our platform.

Company Information and Legal Operator

21Bit Casino is owned and operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, with its registered address at Potrero Cerrado, Oreamuno, Cartago Province, 30703, Costa Rica. Our payment agent, Tronabriz Limited, processes Paysafe transactions on our behalf. We operate under a licence issued by the Tobique Gaming Commission, e-gaming licence No. 0000002, which remains active. When you search for "21bit casino login" or visit casino 21bit through any of our localized domains, you are accessing services provided under this licence.

Eligibility and Account Registration

To create an account with us, you must be at least 18 years old or the legal gambling age in your jurisdiction, whichever is higher. We serve players primarily from Australia, New Zealand, Canada, Germany, Finland, Norway and other parts of Europe. However, we do not accept players from a number of restricted countries, including Belgium, Bulgaria, Cyprus, Estonia, Greece, Latvia, Lithuania, Malta, the Netherlands, Poland, Romania, Russia, Ukraine, the United Kingdom, the United States and several others listed in our full restricted jurisdictions policy. Australia and Germany are not restricted markets for us. Players in Sweden remain eligible to play but are excluded from bonuses, promotions, VIP benefits and loyalty point exchange, and certain Play'n GO and Pragmatic Play titles are unavailable there.

At 21Bit, we require each player to maintain only one account. Duplicate accounts may be closed, and any associated balances forfeited. You are responsible for providing accurate registration details and keeping your login credentials confidential.

Verification and Know Your Customer (KYC)

We may request verification documents at any stage, but typically before your first withdrawal. These include your full legal name, date of birth, residential address, a government-issued photo ID such as a passport, driver's licence or national ID, proof of address like a utility bill or bank statement, and proof of your payment method. Video verification may be required if your documents are not in Latin script, and we may also request a phone call. If you fail to provide requested documents or complete verification within two weeks, we reserve the right to lock or terminate your account.

Deposits, Withdrawals and Currencies

Our casino supports both fiat currencies, including EUR, USD, AUD, CAD, NZD, PLN, NOK, ZAR, VND, PHP, IDR, MYR, THB, KRW and CLP, as well as cryptocurrencies such as BTC, BCH, ETH, LTC, DOGE, USDT, XRP, ADA, TRX and BNB. Once you select your account currency, we do not perform currency conversion, and crypto balances cannot be exchanged into fiat within your account. EUR serves as our internal operating currency.

The minimum deposit is EUR 20 or its equivalent, with specific thresholds for credit card and MiFinity (EUR 10, maximum EUR 4,000) and various cryptocurrencies. Minimum withdrawal amounts vary by currency, starting at EUR 20 or its equivalent. We apply daily, weekly and monthly withdrawal limits that differ by currency and region, including special limits for Finland. Winnings from your first three deposits are capped at EUR 5,000 in total, excluding progressive jackpots, and no-deposit bonus winnings are capped according to currency.

We charge no withdrawal fee ourselves, though bank transfer intermediary fees of up to EUR 16, along with any bank or payment provider charges, are the player's responsibility. A processing fee may apply if wagering requirements remain unmet. If your account shows no login or gameplay activity for twelve consecutive months, we apply a dormancy fee of EUR 25 per month until the balance reaches zero.

Processing and Pending Times

We process approved withdrawal requests within 72 hours. Crypto withdrawals are forwarded to our payment provider immediately after approval, while bank transfers are completed within three business days. Refunds, where applicable, take five to seven banking days.

Welcome Bonus and Other Promotions

Our welcome package spans your first three deposits, headlined by NZ$3,400 plus 100 free spins, with a minimum qualifying deposit of NZ$15. The first deposit offers a cash bonus up to NZ$1,400 with a matching maximum withdrawal; the second offers up to NZ$2,000 with the same withdrawal cap; the third deposit bonus carries no stated cap. Cash bonuses carry 45x wagering requirements, seven days' validity, and a maximum bet of NZ$7.50 per spin or game round. Free spins carry no wagering requirement but have a maximum withdrawal of NZ$50, must be activated within three days and played within seven. Skrill and Neteller deposits do not qualify for our welcome bonuses, and players seeking a 21bit casino bonus code or 21bit no deposit bonus codes should always check our official promotions page rather than third-party 21bit bonus code offers, as terms may differ for players registering through partner sites.

Beyond the welcome offer, we run a Weekend Reload using code WEEKEND, a Daily Surprise Spins promotion, the Top Slots Super Offer, the Fortune Cruise Lottery, a Bonus Shop, and Missions rewarding verification steps and betting milestones. Each carries its own minimum deposit, wagering requirement and validity period, generally built around 45x wagering and defined withdrawal limits.

Loyalty Program and VIP Levels

Our loyalty program awards 21Bit-coins on real-money slot bets at a rate of one point per NZ$30 wagered; bonus-funded play does not count toward points. We offer eight ranks with subranks, each carrying a claimable reward credited within 24 hours of reaching that level. Points can be exchanged for bonus money at rates depending on your level, and unused points are deleted after three months of account inactivity. Our VIP Program spans eight tiers, from New Investor through Wolf of 21bit, offering weekly cashback between 2% and 10% on play over the previous seven days, subject to minimum deposit and betting requirements and a withdrawal limit.

Games and Software Providers

We host more than 3,000 games from over 100 providers, including NetEnt, Evolution, Pragmatic Play, Play'n GO, Hacksaw Gaming, BGaming, Novomatic and many others. Our 21bit casino games library covers pokies, jackpot titles, crash games, table games, blackjack, roulette, baccarat, video poker and Megaways releases, alongside a full live casino section powered by Evolution. Whether you are browsing our 21bit casino slots or exploring our live casino live shows, we aim to maintain a fair and well-rounded catalogue.

Responsible Use and VPN Policy

We prohibit the use of VPNs or any other tools intended to bypass our geographic restrictions. If we determine that a VPN was used to circumvent these restrictions, we reserve the right to confiscate any associated winnings and close the account involved.

Customer Support and Dispute Resolution

Our support team is available 24/7 through live chat, email, our contact form, and our FAQ section. We also maintain channels on Discord, Telegram, Instagram, Facebook, WhatsApp and YouTube. Should a dispute arise that we cannot resolve directly, you may refer the matter to EGIS, our independent dispute resolution body.

Amendments to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory changes or adjustments to our services. Continued use of 21Bit Casino after any amendment constitutes your acceptance of the revised terms. We encourage you to review this page periodically.