21Bit Privacy Policy

At 21Bit, we respect your privacy and are committed to protecting your personal data whenever you use our platform. This Privacy Policy explains how we at 21Bit collect, store, use and protect your information when you play at 21Bit Online Casino, visit our website, or contact our support team. By registering an account, you agree that we may process your data as described below.

Who We Are

Our 21Bit platform is owned and operated by Novatrix SRL, a company registered in Costa Rica (registration number 3-102-893958), with its registered address at Potrero Cerrado, Oreamuno, Cartago Province, 30703, Costa Rica. We operate under licence No. 0000002 issued by the Tobique Gaming Commission. Our payment agent, Tronabriz Limited, processes certain Paysafe transactions on our behalf, and we remain responsible for safeguarding any data shared with this partner.

Information We Collect

When you create an account with us or use our services, we collect several categories of information necessary to provide a safe and compliant gaming experience.

• We collect registration details such as your full legal name, date of birth, email address and residential address.
• We gather identity verification documents, including government-issued photo ID, proof of address, and proof of your payment method, which we request before your first withdrawal.
• We record your transaction history, including deposits, withdrawals, and currency preferences across fiat and crypto accounts.
• We track your gaming activity, including bets placed, bonuses used, and loyalty points earned, to administer our rewards programs.
• We collect technical data such as IP address, device type, browser information, and login timestamps for security purposes.
• We may request additional information, including a video verification call, where submitted documents are not in Latin script.

How We Use Your Data

We use the information we collect for legitimate business and legal purposes connected to operating 21Bit Online Casino. Here at 21Bit, we process your data to verify your identity, prevent fraud, comply with anti-money-laundering obligations, and meet our licensing requirements. We also use your data to manage your welcome bonus, reload offers, loyalty points, and VIP cashback, and to communicate with you about promotions, account updates, and support requests. Our team may use aggregated, non-identifiable data to improve game selection, website performance, and the overall player experience at 21Bit Casino. Where you contact us through live chat, email, or social channels such as Discord, Telegram, or WhatsApp, we retain records of this communication to resolve your enquiry and to meet our regulatory recordkeeping duties.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Performance of our contract with you when you register and use our services.
• Compliance with legal obligations, including KYC and anti-fraud checks required by our licence.
• Our legitimate interests in preventing abuse, securing our platform, and improving our services.
• Your consent, where required, for marketing communications or optional cookies.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties where necessary to operate our business. Our 21Bit platform works with payment processors, including our payment agent Tronabriz Limited, to process deposits and withdrawals. We may also share data with identity verification providers, regulatory authorities such as the Tobique Gaming Commission, and independent dispute resolution bodies like EGIS, where a complaint requires external review. We at 21Bit may disclose information when required by law, court order, or to protect the rights, property, or safety of our company, our players, or the public. Where a payment is processed via bank transfer, intermediary banks may also handle limited transaction data to complete the transfer.

Cryptocurrency and Fiat Account Data

If you choose to transact using cryptocurrencies such as BTC, ETH, LTC, DOGE, USDT, TRX, BNB or XRP, we record wallet addresses and transaction hashes associated with your account solely for verification, accounting, and compliance purposes. Our 21Bit systems do not convert crypto balances into fiat currency, and your chosen account currency remains fixed, meaning we retain only the transactional data relevant to that currency.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, and analyse traffic. Cookies help us recognise returning players, maintain session security, and tailor promotional content such as the Weekend Reload or Fortune Cruise Lottery to your activity. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit some features of our site.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterward to meet our legal, tax, and regulatory obligations. Where your account becomes dormant for 12 consecutive months without login or gameplay, we apply a monthly dormancy fee as described in our Terms, and we continue to retain your data in accordance with applicable recordkeeping laws even after account closure.

Data Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. Our 21Bit infrastructure uses encryption for sensitive data transmission, restricted internal access controls, and regular security reviews. While we take data protection seriously, no method of transmission over the internet is entirely secure, and we encourage you to use strong passwords and safeguard your login credentials.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data, and we are committed to honouring these requests where applicable:

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal retention obligations.
• You may object to or restrict certain types of processing, including marketing communications.
• You have the right to request a copy of your data in a portable format.
• You may withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact our support team via live chat, email, or the contact form available on our site. We aim to respond to verified requests within a reasonable timeframe in accordance with applicable law.

Restricted Jurisdictions

Our 21Bit services are not available to residents of certain restricted countries, and we do not knowingly collect data from individuals in jurisdictions where our services are prohibited. If you access our platform using a VPN to bypass geographic restrictions, this is strictly prohibited and may result in account suspension and confiscation of winnings, as outlined in our Terms and Conditions.

Children's Privacy

We do not knowingly collect personal data from individuals under the legal gambling age in their jurisdiction. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information and close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our services after any changes indicates your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your data, you can reach our support team through live chat, available 24/7, by email, or via our social channels including Telegram, Discord, Instagram, Facebook, and our WhatsApp channel. Should you remain unsatisfied with our response, you may escalate your complaint to EGIS, our independent dispute resolution body.