Our 21Bit Responsible Gaming Commitment

Tools We Provide for Safer Play

Our 21Bit platform includes a dedicated responsible gaming section within your account settings. From there, you can configure a range of controls designed to help you manage your time and spending. We encourage every player to explore these settings as soon as they register, so that healthy habits are in place from the very beginning.

Deposit Limits

You can set daily, weekly or monthly deposit limits directly from your account dashboard. Once a limit is set at 21Bit Casino, it cannot be increased immediately - any request to raise a limit is subject to a cooling-off period, while a request to lower a limit takes effect right away. This ensures that impulsive decisions never override a commitment you made to yourself during a calmer moment.

Loss Limits

We also allow you to cap the amount you are willing to lose over a chosen period. Our system tracks your net results in real time and will prevent further real-money play once your limit has been reached, automatically resetting at the start of the next cycle.

Wagering Limits

If you prefer to control the total amount staked rather than deposited, our 21Bit wagering limit tool lets you cap your total bets across slots, table games and live casino titles over a set timeframe.

Session Time Reminders

Time can pass quickly during an engaging gaming session. Our reminders notify you after a set period of continuous play, giving you a clear prompt to pause, review your activity and decide whether to continue.

Cool-Off Periods

If you simply need a short break, you can activate a cool-off period ranging from 24 hours up to several weeks. During this time, your account remains visible but real-money play is disabled, and marketing communications are paused.

Self-Exclusion

For players who need a longer-term solution, 21Bit Online Casino offers self-exclusion for a minimum of six months, up to a permanent exclusion. Once activated, we restrict all access to real-money gaming on our platform, remove you from bonus and loyalty communications, and will not reopen the account until the agreed period has elapsed and a formal request has been reviewed by our team.

Recognising the Signs of Problem Gambling

We at 21Bit Casino encourage every player to regularly reflect on their gambling habits. Some common warning signs include:

• Spending more money or time than originally planned
• Chasing losses with further deposits
• Borrowing money to fund gambling activity
• Neglecting work, studies or relationships because of play
• Feeling anxious, irritable or preoccupied when not playing
• Hiding gambling activity from friends or family

If any of these signs feel familiar, we strongly encourage you to make use of the limit-setting tools available in your 21Bit account, or to reach out to our support team for guidance.

Protecting Minors

Our 21Bit Online Casino platform is strictly limited to players who meet the legal age requirement in their jurisdiction, which is typically 18 years or older. We require full identity verification, including a government-issued photo ID and proof of address, before processing any withdrawal. We strongly recommend that account holders use parental control software, such as filtering tools installed on shared devices, to prevent underage access to gambling websites, including ours.

Our Verification and Account Safety Measures

As part of our commitment to safer gambling, 21Bit requires standard KYC checks before a first withdrawal is processed. This includes your full legal name, date of birth, residential address, a valid proof of age, and documentation confirming your payment method. These checks are not just a formality - they help us confirm that the person placing bets is the legitimate account holder and that they meet our age and eligibility requirements. Video verification may be requested where documents are not in Latin script, and in some cases a phone call may also be required.

External Support Organisations

While our 21Bit team provides internal tools, we also recommend independent organisations that specialise in gambling support. These include:

• GamCare - advice, support and a free helpline for anyone affected by gambling harm
• BeGambleAware - information and self-assessment tools
• Gamblers Anonymous - peer support meetings and recovery programmes
• GambleAware - confidential support services

We also work with EGIS, our independent dispute resolution body, to ensure that any concerns regarding account management or responsible gambling practices are addressed fairly and transparently.

How to Set Up Your Limits

Getting started with our responsible gaming tools at 21Bit Online Casino only takes a few minutes. Follow these steps:

1. Log in to your 21Bit account
2. Navigate to the account settings or "Responsible Gaming" section
3. Choose the tool you want to configure - deposit limit, loss limit, wagering limit, session reminder, cool-off or self-exclusion
4. Enter your preferred amount or duration
5. Confirm your choice and save the setting

Once saved, your limit becomes active immediately, and any future increase requests will go through our standard cooling-off process to protect you from impulsive changes.